Basic IT Support Plan
Global Overline® LLC
💻 The Basic IT Support Plan by Global Overline® LLC provides essential remote technical assistance, troubleshooting, and system maintenance for small businesses during business hours (9am-5pm, Mon-Fri). Our affordable solution helps keep your technology running smoothly with unlimited help desk tickets and 4-hour response times.
$500.00 (Included TAX)
Basic IT Support Plan
💻 The Basic IT Support Plan by Global Overline® LLC provides essential remote technical assistance, troubleshooting, and system maintenance for small businesses during business hours (9am-5pm, Mon-Fri). Our affordable solution helps keep your technology running smoothly with unlimited help desk tickets and 4-hour response times.
- ✅ Remote Technical Support (9am-5pm, Mon-Fri)
- ✅ Unlimited Help Desk Tickets
- ✅ Email & Productivity App Support
- ✅ Software Installation Assistance
- ✅ Basic Network Troubleshooting
- ✅ Printer & Peripheral Setup
- ✅ Virus & Malware Removal
- ✅ System Performance Optimization
- ✅ Hardware Diagnostics
- ✅ Driver Updates
- ✅ Basic Security Guidance
- ✅ Password Reset Assistance
- ✅ User Account Management
- ✅ File Backup Guidance
- ✅ Cloud Storage Setup
- ✅ Basic Office 365 Support
- ✅ Google Workspace Support
- ✅ Email Configuration
- ✅ Browser Troubleshooting
- ✅ Software Update Assistance
- ✅ Remote Desktop Support
- ✅ System Health Checks
- ✅ Monthly Maintenance Reports
- ✅ Knowledge Base Access
- ✅ IT Best Practices Guidance
- ✅ 4-Hour Response Time SLA
- ✅ Priority Email Support
- ✅ Basic Troubleshooting Documentation
- ✅ Software License Management
- ✅ Peripheral Troubleshooting
- ✅ Mobile Device Basic Support
- ✅ VPN Connection Assistance
- ✅ Wi-Fi Connectivity Support
- ✅ Basic Firewall Configuration
- ✅ Spam Filter Guidance
- ✅ Phishing Awareness Tips
- ✅ Data Recovery Guidance
- ✅ System Restore Assistance
- ✅ Blue Screen Error Troubleshooting
- ✅ Application Crash Support
- ✅ Startup Issue Resolution
- ✅ Slow Performance Diagnosis
- ✅ Basic Scripting Assistance
- ✅ Command Line Support
- ✅ Task Automation Guidance
- ✅ Basic Database Support
- ✅ Website Connectivity Testing
- ✅ DNS Configuration Assistance
- ✅ IP Address Troubleshooting
- ✅ Basic Server Support
- ✅ Workstation Setup Guidance
- ✅ New Employee Onboarding Support
- ✅ Equipment Retirement Guidance
- ✅ Technology Purchase Advice
- ✅ Vendor Coordination Support
- ✅ Warranty Claim Assistance
- ✅ 80% Remote Resolution Guarantee